SHOPPING GUIDE

[ Member Benefits]

1. Payment of 1$ reserves that can be used immediately upon signing up as a member

2. 1% reserve paid for the purchase amount

3. Pay up to 5$ for post-production.

4. Information on various events and use bulletin boards exclusively for members

Even if you don't sign up as a member, you can purchase products with non-membership qualifications,

and you can use them more conveniently and conveniently when ordering after signing up, and you can receive various events and benefits.

- You can check it at MY PAGE after logging in.

- Non-membership order amount is not included.

- Coupons cannot be duplicated.

[Order Guidance]

The product order consists of the following steps.

- Step1: Product search

- Step2: Put it in your shopping cart.

- Step3: Member ID login or non-member order

- Step4: Creating an Order

- Step5: Choosing a payment method and making a payment

- Step6: Order Success Screen (Order Number)

In case of a non-membership order, please note the order number and approval number (for card payment) in step 6.

However, if you are a member, you do not need to manage it separately because it is automatically saved.

[Payment method]

Following payment methods are available within JELLSIS:
1. Paypal
You can either log into your existing PayPal account or pay using a debit or credit card.

[Partial cancellation]

Please be aware that partial cancellation is not available for certain cards once payment is made. In this case, please contact our CS center as we are willing to assist you with full guidance.

Exchange / Return / Refund Policy

We ask you for a careful examination prior to your purchase

Any inquiries regarding the products should be made within 7 days from the day the delivery was completed.
※ Please be noted that you should put your order number in returning parcel to make the process faster.

[Exchange / Return due to customers [change of mind]]

- Please contact our Customer service center within 7 days after receiving your package and send us return tracking number in 3 business days.

- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name, reason for exchange/ return]

- In case of any exchange due to [change of mind] round-trip shipping cost will have to be borne by a customer.
Conditions of items will be examined once they reach our warehouse.

- In case those items show any signs of use, they will not be accepted for exchange.

[Exchange / Return policy for defective and wrongly shipped items]

- Please contact our Customer service center within 7 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:

[Name, Order number, product name, a picture of the item, a picture of defect part]


[Missing Items]

- If any of your item(s) is missing in your parcel, please contact our CS team within 7 days from you receive the box. When contacting us, please send us the pictures described below.
(Picture of the box, Picture of all items you received, Order list)

- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock.

- All the costs related with re-sending will be borne by STYLENANDA.

- We sometimes send products seperately for our customers' favor. Please double check this on your [My page] whether your order is partially shipped.

[The followings are not eligible for returns/exchange]

The followings are not eligible for returns/exchanges:

- Any items reported after 7 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Products being opened.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted

[Refund policy for unclaimed packages]

- In case the customer fails to claim the package and it gets returned toJELLSIS due to [absence of addressee/wrong or insufficient address],
the round-trip shipping fee based on actual shipping fee rate of each courier will be deducted from the refund.
- In some cases, depending on the shipping cost, the parcel may be discarded; those the customers will be held responsible for the loss caused and no refund will be issued.